How well does your team work together? Effective teamwork is essential to the success of any organization, and at the cornerstone of a healthy team relationship is the core foundation of trust.
Do your employees trust you?
A successful team starts at the top, and establishing trust with your employees is critical. Here are five tips to help you gain the trust of your team:
- Tell the truth. Seems pretty cut and dry, doesn’t it? Be honest with your team, as honest as possible (sometimes you may not even know all the necessary details, but share what you can). Honesty inherently implies trust, and even if the news isn’t the most positive, your employees will trust you for sharing it.
- Be consistent. Few things are more frustrating to employees than inconsistencies. Whether in customer service policies, pricing or internal procedures, refrain from flip-flopping, backtracking or changing things frequently. As we all know, change is necessary, but if your organization is constantly changing things without properly explaining the benefit of the changes to the employees, it could breed a culture of mistrust.
- Listen. When your desk is stacked high with papers and your to-do list is off the charts, this can seem like a difficult task to master. But listening to your employees is critical. When your employees have feedback, frustrations or questions, give them your full attention. Whether they just need an ear or they require some follow up on your part, follow through on any promises or commitments you make.
- Work through mistakes. Be diplomatic and fair when mistakes are made–and they will be made. See mistakes as ways to encourage growth, refrain from “calling out” employees in front of the team and work with employees to see their own mistakes as opportunities–not embarrassments. You’ll have a more positive overall culture in your workplace, and your employees will place more trust in you.
- Set team goals. It’s important to have individual goals, but employees will feel like part of a more cohesive unit when they are also working toward a team goal. Effectively leading your employees to a team goal–then achieving it–can solidify the trust you have earned along the way.
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